Microsoft is currently testing an automated refund service for Xbox and Windows 10 store users. Following the footsteps of Steam and Origin, this system allows users to automatically process refunds on their digital purchases, with the condition that the game hasn’t been played for more than 2 hours and the purchase was made within the last 14 days.
According to a picture posted on the Xbox One subreddit, the refund feature is included in the Xbox One Insider program’s latest alpha release, and it’s currently in the “pilot testing” phase now. This allows only a small number of Xbox Insider members to process automated refunds, and it’s only applicable for full games and paid apps, not DLCs or season passes.
“You've spoken; we've listened. In support of offering gamers the freedom of choice, we're making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com,” said Microsoft via a notification sent out to Xbox Insiders. “Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.”
Here’s what you need to do to process a self-refund:
And here’s the full policy for the service:
With the implementation of this self-refund feature, Microsoft became the first console-based digital store to allow refunds for digital purchases. It’s been a long time coming, but it’s great to see that the gaming giant is taking the initiative to ease the digital shopping experience of their consumers. Sony and Nintendo, when is your turn?
Source: VG 24/7