Microsoft launches beta for self-refunds program on Xbox and Windows 10 store

By Kin Boon on Apr 13, 2017

Image credit: PC World
Image credit: PC World

Microsoft is currently testing an automated refund service for Xbox and Windows 10 store users. Following the footsteps of Steam and Origin, this system allows users to automatically process refunds on their digital purchases, with the condition that the game hasn’t been played for more than 2 hours and the purchase was made within the last 14 days.

According to a picture posted on the Xbox One subreddit, the refund feature is included in the Xbox One Insider program’s latest alpha release, and it’s currently in the “pilot testing” phase now. This allows only a small number of Xbox Insider members to process automated refunds, and it’s only applicable for full games and paid apps, not DLCs or season passes.

“You've spoken; we've listened. In support of offering gamers the freedom of choice, we're making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through,” said Microsoft via a notification sent out to Xbox Insiders. “Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.”

Here’s what you need to do to process a self-refund:

  • Navigate to and sign-in.
  • From the top menu bar, select Payment & billing > Order history.
  • Navigate to a purchased game or app, and select Request a refund.

And here’s the full policy for the service:

  • Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
  • DLC, season passes, and add-ons are not eligible for self-service refunds.
  • The game or app must be downloaded and launched before requesting a self-service refund.
  • You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
  • Certain Windows 10 apps may not be eligible for self-service refunds.
  • Microsoft reserves the right to block access for users who abuse self-service refunds.

With the implementation of this self-refund feature, Microsoft became the first console-based digital store to allow refunds for digital purchases. It’s been a long time coming, but it’s great to see that the gaming giant is taking the initiative to ease the digital shopping experience of their consumers. Sony and Nintendo, when is your turn?

Source: VG 24/7

Kin Boon
About the Author
Just your 'average' media newbie. Have interest in gaming (duh), superhero series, and I enjoy getting engage in conversations about footy. With that said, slight biasedness might be present if we are talking about Chelsea FC. Hope to see the world with my own pair of eyes in the future instead of viewing it through Instagram or Snapchat filters.
Subscribe to Edge today
We need a new party member